This was my first time relocating with a pet — and my first pet ever — so I was understandably nervous and had a lot of questions. From the beginning,... read more the team at Relopet was kind, patient, and incredibly responsive. I reached out often for next steps, and they always made me feel supported.
Relopet was actually my second choice initially — I first reached out to a more popular provider with many reviews, but they didn’t even get back to me with an estimate until two weeks after I submitted my request. Relopet, on the other hand, responded promptly and professionally, which gave me the confidence to move forward with them — and I’m so glad I did.
On the day of travel, my Uber driver cancelled last minute, and we were nearly an hour late for cargo check-in. We rushed from home to the Air Canada cargo terminal, and what could’ve been a disaster turned into a smooth save thanks to the team’s coordination and experience. They used their strong ties with the airline’s cargo staff to coordinate a pre-check-in while we were en route. I was even allowed to stay with Forest until he was safely placed in the holding area — which brought me so much peace of mind.
Geevin, who was on-site, was calm, professional, and fully prepared to meet the check-in cut-off time. Cassandra supported me throughout the entire process with clarity and care, and Dayana ensured all my special requests — like delivering the crate to my home — were handled without a hitch.
Thanks to their incredible teamwork, Forest arrived in London safe, calm, and even comfortable enough to return to his crate — a clear sign he was treated with kindness. I’m beyond grateful and would highly recommend Relopet to anyone going through the overwhelming process of international pet relocation. ❤️🐾