Refund and Returns Policy | Relopet International

Overview

Our refund and returns policy lasts for a period of 7 days. If 7 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

The item must be unused and remain in the same condition as when you received it.
It should be returned in its original packaging.

Return Process

To initiate the return process, please provide the following:

A receipt or proof of purchase, which is essential for processing your return.

Shipping Responsibility

Please note that shipping the returned item back to our store is the responsibility of the customer.

Manufacturer Returns

We kindly request that you do not send your purchase directly back to the manufacturer.

Refunds

Once we receive your return and complete the inspection, we will promptly send you an email to confirm the receipt of your returned item. Additionally, we will inform you of whether your refund request has been approved or declined.

If your return is approved, your refund will be processed, and the refunded amount will be automatically applied to your credit card or the original method of payment used for the purchase. The timing of the refund may vary but should occur within a specific number of days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

First, double-check your bank account to ensure that the refund has not been credited.
Contact your credit card company, as there may be a delay before the refund is officially posted to your account.
Next, reach out to your bank, as they may have their own processing time for posting refunds.

If, after taking these steps, you still have not received your refund, please do not hesitate to contact us at [email protected].

Sale Items

Please note that only regular-priced items are eligible for refunds. Sale items, unfortunately, cannot be refunded.

Shipping Returns

To return your product, please follow these steps:

Contact us at [email protected] to initiate the return process and arrange the return shipping. We will provide you with the necessary instructions and guidance for a smooth return.
You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from the total refund amount.